Frequently asked questions

Every order is dispatched within 1-2 business days, with a tracking number sent as soon as it ships.

Worldwide: free shipping, estimated delivery 6–14 business days.

Depending on your country, your order may be subject to import duties, taxes or customs fees charged by your local authorities, which are the customer's responsibility.

Changed your mind? You can return an unused item within 30 days of delivery for a refund, including the original shipping cost — where possible, in its original packaging. Faulty, damaged, incorrect or not as described? Contact us and we'll arrange a replacement, repair or full refund, including return shipping — the unused condition doesn't apply there, including faults that show up during normal use. None of this limits your rights under the Australian Consumer Law or EU consumer law. See our Refund Policy for the details.

Our products come with the guarantees provided by consumer law — the Australian Consumer Law for customers in Australia, and EU consumer law (including the legal guarantee of conformity) for customers in the EU. These rights cover faulty products: if something is faulty, damaged or not as described, contact us and we'll arrange a replacement, repair or refund, including return shipping. Any commercial warranty mentioned on a specific product page is in addition to these rights and doesn't limit them.

Card, PayPal, Apple Pay and Google Pay — with the option to pay in 3 interest-free instalments.